Claims

Auto Claims

In case of a motor vehicle accident:

  • Take precautions necessary to protect the scene of the accident from further accidents.
  • Call the police. If someone is injured, request medical assistance. If fire involved, request fire department aid.
  • Be courteous. Answer police questions. Give identifying information to the other party involved, but make no comments about assuming responsibility.
  • As soon as possible, report the accident to us or your insurance company.

Gather the facts.

Use the Guide for Reporting Automobile Claims and the Commonwealth of Massachusetts Motor Vehicle Crash Operator Report as a reference. Reporting the details of an automobile accident can be confusing. Remember, the objective is to report the claim quickly. Try to gather as much information as possible, but don't worry if you do not have the answers to each and every question.

Instructions for when and how to complete the Commonwealth of Massachusetts Motor Vehicle Crash Operator Report are included with the form.

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